Returns & Refunds

How to request a return

Contact miaossedu@gmail.com with your order number, the item and whether you are requesting a return, replacement or refund. Do not include payment card details. Return addresses are provided individually for each order by email. Contact miaossedu@gmail.com before posting a return so that it goes to the correct location. We do not accept walk-in returns or provide in-store collection. A clear withdrawal notice by email is sufficient to notify us of a statutory withdrawal; requesting the correct return address does not remove that right.

Return period

Notify us within 14 calendar days after receiving an item to request a change-of-mind return, and send it back within 14 calendar days after notifying us. For this store policy, items should not have been worn or washed beyond what is necessary to inspect them, and accessories and original tags should be returned where available. This voluntary policy does not reduce any more protective legal rights.

Mandatory consumer rights, including any applicable withdrawal rights and rights for faulty, damaged or misdescribed goods, are not limited by this policy.

Item condition

Please keep the item, accessories and packaging safe while deciding whether to keep your purchase. Where applicable withdrawal law permits inspection, handling needed to establish the nature, characteristics and functioning of an item does not by itself remove that right. Any deduction for handling beyond that will only be made where the law permits. Faulty-goods rights are assessed separately from change-of-mind returns.

Return shipping and problems with an item

For a change-of-mind, sizing or colour-preference return, the customer pays the direct return shipping cost. For an incorrect, damaged, faulty or misdescribed item, we cover reasonable return shipping needed to provide the applicable remedy; contact us for the arrangement. We do not charge a flat restocking fee. When a whole order is returned, standard outbound delivery charges are refunded; an express-upgrade premium is excluded only where permitted by law.

If an item arrives damaged, incorrect or faulty, contact us with your order number and a description of the problem. We will explain the available remedy and return arrangements. A commercial return deadline does not remove your statutory rights.

Refund method and timing

We aim to inspect a received return within 3 business days and submit an approved refund within 5 business days after approval, subject to any shorter statutory deadline. Where an EU/EEA withdrawal right applies, we reimburse within 14 days after receiving the withdrawal notice; for goods, we may withhold reimbursement until we receive the returned goods or evidence of their dispatch, whichever is earlier, where permitted. Card refunds commonly take a further 5–10 business days to appear after submission, depending on the bank; this is an estimate, not a guaranteed bank posting date.

Approved payment refunds are returned through the original payment method. Your bank or payment provider controls when a submitted refund becomes visible. We will provide confirmation and, where available, a refund reference. If a refund fails, contact us so we can investigate with the payment provider.

Cancellation and exchanges

For cancellation before dispatch, contact miaossedu@gmail.com as soon as possible. We will check whether dispatch can still be stopped; if it cannot, the applicable return process remains available. For an exchange request, contact us about availability and arrangements before returning an item.

Questions and disputes

For an order or refund concern, contact miaossedu@gmail.com with your order number. Contacting us does not remove your right to raise a dispute with your payment provider or use other available legal remedies.